SRA makes changes to complaints handling procedure

The Solicitors Regulation Authority (SRA) is to remove the remuneration certificate procedure, and clients’ statutory rights to information about challenging a bill.

Due to come into force on 1 March 2010, the changes to Rule 2.05 of the Solicitors’ Code of Conduct, will replace the emergency rule of 2.08, and require solicitors to inform clients at the outset and in writing on several points relating to a firm’s complaints handling procedure.

To view the new guidance note (49B) and for more information on the SRA’s change, click here.